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What are the means of payment?

You have several means of payment in the "Babusia" shop:

- Credit card.

- Bank transfer.

- Paypal.

- Check (only in France).

Is the payment on the site "Babusia" secure?

The "Babusia" site is entirely secure in HTTPS. The SSL protocol guarantees that the personal data you provide is encrypted.

Payments are managed by the services of the company Stripe, reputed to be the most secure payment platform for credit card payments. Your bank details and payment information do not pass through the "Babusia" site at any time.

Why do I have to create a space to order?

The creation of your space only allows us to collect information to process and ship your order. For this, you will be asked :

- Name and first name

- Contact Email

- Delivery and billing address

You will then be informed of the status of the order:

- order validated, in preparation, shipped...

Invoicing will be sent by e-mail and on paper for countries outside France.

Is my ordered item available?

Each creation is unique because we are all unique.

It can happen that the ordered item is proposed on another sales platform (such as "Etsy" or "Un Grand Marché") and is sold a few hours before. In this case, the order will be cancelled or refunded. You will be informed within a few hours of your order.

How long will it take for my order to be shipped?

All orders placed on the "Babusia" website will be shipped within 1 to 5 business days after receipt of payment.

Delivery times will be longer for payment by check since the order will be shipped after receipt and deposit of the check.

* "Babusia - Slavic soul" is not responsible for any delays from the Post Office.

What are the shipping costs?

The shipping cost for a tracked letter is 2.50 euros for delivery in France and 6 euros for Europe and the rest of the world. These rates are fixed regardless of the number of items ordered.

Shipping is free for orders of 60 euros in France and 80 euros in other countries.

Are possible taxes and customs duties at my expense?

The customs duties and possible taxes related to the delivery of an item outside France are the responsibility of the customer and are his responsibility.

"Babusia" is not obliged to check and inform its customers of applicable customs duties and taxes. To know them, it is the responsibility of the Client to inquire with the competent authorities of his country.

What are the delivery methods?

Deliveries in France and abroad are made by tracked letter and are ensured by the Post Office.

A tracking number will be given to you at the time of your purchase.

It is also possible to make a shipment by colissimo on simple request to contact@babusia.com before ordering (I will give you the prices).

How long does it take to return an item?

You have 14 working days from the date of delivery to return your C.O.D. purchases if they are not to your liking.

In this case, please send an email to contact@babusia.com which will inform you of the procedure to follow.

Items must be returned in their original packaging and be in new condition.

For personalized orders, no returns are accepted because the model is created especially for the customer and is not included in the "Babusia -n Slavic soul" collections.

Do I have to pay the return shipping costs?

The return costs are entirely at your expense.

How to follow the news of "Babusia - Slavic Soul"

You can subscribe to the Newsletter to get a sneak preview of what's new.

You can also follow the news of "Babusia - Slavic Soul" on social networks:

- Instagram

- and also the facebook page.

Nice visit! I hope you will find the unique creation in my shop made just for you!