Frequently asked questions Babusia

FREQUENTLY ASKED QUESTIONS

What payment methods are available in the Babusia boutique?

There are two ways to pay at Babusia:

- Via Stripe - this service allows you to use various payment methods such as Visa, CB and PayPal...
- Or in cash for collection in Godewaersvelde - if you prefer this option, please contact me by email at contact@babusia.com. I will reserve the item for you for 72 hours and give you the address for collection. After this 72-hour period without any news or collection from you, the item will be put back on sale.

Is payment on the "Babusia" website
secure?

The "Babusia" website is fully secured in HTTPS.
Payments are handled by Stripe, reputed to be the most secure payment platform for credit card payments.

Is my ordered item available?

Each Babusia item is unique. If the item is still displayed on the site after you have placed your order, this means that it has not yet been removed from stock. We will confirm the availability of your item by e-mail after validation of your order. If it is no longer available, we will contact you as soon as possible to offer you an alternative or a refund.

How long will it take to ship my order?

All orders placed on the "Babusia" website will be dispatched within 1 to 3 working days of receipt of payment. (the delay will be longer for jewelry made to order and if I'm away, but I always put a message on the home page to let you know).

Orders are dispatched Tuesday to Saturday (no dispatch on Mondays as the post office is closed).

* "Babusia" is not responsible for any postal delays.

What are the shipping costs?

Postage for a registered letter is 3 euros for France and 6 euros for Europe and the rest of the world. Some items, such as cuffs over 3 cm, are sent by colissimo. The cost is free for France, as these items have a value of 120 euros. There is a charge for shipping outside France.

Shipping is free for orders of 120 euros in France and 160 euros in other countries.

Am I responsible for any taxes and customs duties?

Customs duties and taxes related to the delivery of an item outside of France are the responsibility of the customer.

"Babusia" is not obliged to check and inform its customers of applicable customs duties and taxes. It is the customer's responsibility to check with the competent authorities in his or her own country to find out about these.

What delivery methods are available?

For Babusia orders, we offer the following options:

- France and international: Jewelry under 3 cm is sent by recorded delivery, insured by La Poste. A tracking number will be sent to you once the purchase has been confirmed.

- Jewelry over 3 cm (cuffs, etc.): These items are sent by Colissimo, a service offering protection and delivery more suited to bulky items. Please note that Colissimo shipping costs may be higher for international deliveries.

How long does it take to return an item?

You have a period of 14 working days from delivery to return your purchases for a refund if they do not suit you.
In this case, please send an e-mail to contact@babusia.com, who will tell you what to do.
Items must be returned in their original packaging and in new condition.

For jewelry made to order, no returns are accepted.

Do I have to pay for return shipping?

You are entirely responsible for return shipping costs.

How can I keep up to date with "Babusia - The Slavic soul"?

We strongly advise you to sign up for our newsletter to find out when the online sales will take place and for how long, as from now on they will be ephemeral sales only. The items will then be sold in boutiques.

Subscribing to the Newsletter not only gives you a sneak preview of the sales, but also entitles you to free shipping and a 10% discount once a year for a limited period.

Items will remain on the online boutique for one, two or even three months maximum, before being sent to physical boutiques.

You can also follow "Babusia" on social networks:
- Instagram
- and Facebook.

Have a nice visit! I hope you find the unique creation in my boutique made just for you!